Frequently asked questions
Honest answers before you call — no runaround. Can’t find what you need? Just call us directly.
Yes — we carry full general liability insurance, and licensed to operate in both Ohio and Kentucky. We’re happy to provide certificates on request.
Our team is built on longevity — most of our people have been with us for over 10 years. You’ll see the same faces visit after visit, and they’ve earned that trust over years of consistent work. For clients with specific screening requirements, we’re happy to arrange background checks as part of your onboarding.
Yes — consistency is important to us and to you. We assign a dedicated team to your account so you see familiar faces, and they learn your space inside out.
We’re fully insured for exactly this reason. If something goes wrong we’ll contact you immediately, document it, and handle it through our insurance — no runaround, no blame-shifting.
Fill out our quote form or call us. We’ll follow up within 24 hours, ask a few questions about your space, and either quote over the phone or arrange a quick walk-through — whichever suits you.
Not at all. Most of our clients aren’t on site during cleaning — we work around your schedule and handle access arrangements as part of onboarding.
Tell us within 24 hours and we’ll come back and make it right at no charge. No arguments, no questions. We’d rather fix it than lose you.
Typically within one to two weeks of signing off. We’ll walk through your space, agree on a schedule, and brief the team before the first clean.
Yes — we supply everything. Commercial-grade products and equipment are included in your quote. If you have preferences or restrictions on products used in your space, just let us know.
Pricing is based on your square footage, the frequency of cleaning, the service type, and any specific requirements your space has. Every quote is custom — we don’t do one-size-fits-all pricing.
We offer flexible arrangements. Recurring clients typically work on a rolling agreement — no lock-in. We’d rather earn your business every month than hold you to a contract.
Yes — life changes and so do cleaning needs. Give us reasonable notice and we’ll adjust. We’re not rigid about it.
Both. Construction cleaning and deep cleans are often one-time. Janitorial and day porter services are typically recurring. We’ll find the right arrangement for your situation.
Janitorial is after-hours maintenance — cleaning your space when it’s empty. A day porter is on-site during business hours handling ongoing upkeep, spills, restroom checks, and common area tidying in real time.
Post-construction cleaning covers debris removal, dust from all surfaces and vents, window cleaning, floor scrubbing, and final detail work to get your space ready for occupancy or handover.
Yes — most of our janitorial clients prefer early morning or evening cleans. We work around your schedule, not the other way around.
Yes — if you manage multiple sites we can coordinate a consistent team and schedule across all of them. One point of contact, same standard everywhere.
We serve Greater Cincinnati, Northern Kentucky, and the Dayton metro — including surrounding communities and neighbourhoods across all three regions.
Call us and we’ll work it out. A good client 15 minutes past our listed radius is worth a conversation — we’d rather talk than turn you away automatically.
Yes — consistency is important to us and to you. We assign a dedicated team to your account so you see familiar faces, and they learn your space inside out.
We’re fully insured for exactly this reason. If something goes wrong we’ll contact you immediately, document it, and handle it through our insurance — no runaround, no blame-shifting.
Didn’t find what you were looking for?
Call us directly — if we can answer it, we will.
Phone: 513-771-0218 | Email: Info@Jhoners.com | Mon-Fri (08:30 am – 5:00 pm)
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